General

How does a CARLA CARGO trailer ride?

CARLA rides very easy and weightless despite the high payload. The riding hardly differs from normal cycling. You can just start easy as usual , fast and comfortable. The CARLA snakes gracefully and very agile behind your bike through the city. The turning circle of your bike is not limited by CARLA, you are just longer and should keep that in mind. Unlike with most cargo bikes, no acclimatization time is necessary and you can start immediately!

What makes the CARLA CARGO bike trailer special?

The CARLA is the ingenious and agile bike trailer for heavy loads. Thanks to the three wheels, the trailer is very  and very stable due to the deep loading area. Every CARLA is always equipped with an overrun brake, so that you can brake safely and the trailer does not push you away. If required, your CARLA can also be equipped with its own electric motor for assistance. We hereby offer you an innovative and safe solution for the transport of heavy loads with your bike.

 

What are the dimensions of a CARLA?

Valid for all CARLAs (with and without motor)

  • the loading area has a base area of 1650 mm x 650 mm
  • the base area holds 4 Euro boxes of 600 mm × 400 mm
  • the trailer is 960 mm wide at its widest point
  • the highest point on the tow bar is 800 mm high
  • the total length is 3050 mm including the tow bar
What is the permitted payload as a cargo trailer?

The CARLA can safely transport up to 200 kilograms as a heavy load trailer behind a bicycle. Basically, the CARLA is designed for the transport of goods and cargo but not for the transport of persons.

What is the permitted payload as a hand cart?

Uncoupled from the bicycle, the trailer can function as an independent hand cart. In handcart operation the CARLA can transport up to 200 kg. The eCARLA's electric drive supports you with up to 6 km/h when delivering the heavy loads on the last meters.

How is the CARLA attached to my bike?

Your bike must be equipped with a trailer coupling once. The trailer coupling is mounted on the saddle bar of your bicycle. The tow bar of the bike trailer can then be coupled and secured to the trailer coupling.

What is the best way to store my CARLA?

You should store your CARLA in a dry place, so that it is protected from wind and weather. Especially the electronics should be protected from water. To save space you can put the CARLA upright on its rear edge against the wall. The wheels should point to the wall and the drawbar should be on the loading area.

Where can I find the serial number of my CARLA?

You can find the serial number of your CARLA on the left wheel suspension at the rear wheel. New models have the number on the outside and older frames have the number towards the loading area. It is a six-digit number or a combination of a letter and a five-digit number.

Around your order

Where can I test ride a CARLA?

Contact the nearest dealer directly and arrange a test ride. Let yourself be convinced of the advantages of a CARLA on site and just ride off. We have many friendly dealers who are specialized in cargo bikes and trailers.

You can find an overview of our dealers here: https://www.carlacargo.de/haendler/

Can I get a CARLA in my individual color?

Your CARLA can be individually powder coated in your desired color. Please indicate your desired color in your order with the corresponding RAL code. The individual color selection costs you a small surcharge and takes about 2 weeks longer to deliver.

The effect of the colors in RAL codes may vary slightly. When ordering a CARLA in the color of your choice, an exchange due to color deviations is excluded. Outside of the EU we offer yellow and black trailers only!

How long are your delivery times?

Normally we deliver within 4 weeks after placing the order. With cargo boxes and desired color, it may take longer (plus 2 weeks). The obligatory deposit is considered as placing of order. The date on the order confirmation counts as the start of the expected delivery date.

What are the payment options?

A deposit via SEPA bank transfer of 50% of the sales price is mandatory, so we can produce your CARLA. You can pay via SEPA bank transfer or direct debit. Payment by installments, PayPal, credit card or cash payments are not possible.

eCARLA / TECHNICAL DATA

How fast is a motorized CARLA?

A motorized CARLA can support you with a maximum speed of 25kmh/h while cycling. In handcart mode your CARLA follows with a speed of up to 6km/h.

How do I correctly install the sensors on my train bicycle?

With every eCARLA you get a throttle grip and a pedal sensor as standard. The installation of both parts is absolutely necessary to motorize your eCARLA with your bike. The throttle grip is attached to the handlebars and the pedal sensor is attached to the left side of the pedal crank.

Since there are quite a lot of different pedal cranks, we also have different versions in stock. It helps us a lot if you tell us your pedal crank (photo) in advance so that we can deliver the right pedal sensor.

An assembly video of the standard assembly process can be found here: https://www.carlacargo.de/sensoren/

Can I have my CARLA retrofitted with an engine later?

A later retrofitting from CARLA to eCARLA is technically possible in specialized bicycle dealers after consultation with CARLA CARGO.

How long does it take to charge the battery?

The eCARLA 36V is equipped with a Pedelec Li-Ion battery with a capacity of 480 Wh. As an alternative for longer ranges, the eCARLA 48V can be used with the higher quality GreenPack battery with a capacity of 1400 Wh.

A full charge of the 36V battery takes about 6 hours with the supplied charger. If the battery was only partially discharged, the charging time will decrease accordingly.

A GreenPack 48V battery can be fully charged in about 6 hours thanks to its high-quality charger, even though the battery is much larger.

What is the battery life?

The service life of the battery depends on its use. After 700 charging cycles, experience shows that the output capacity of the battery drops to about 80%. This means that even with intensive use this corresponds to a minimum period of two years. If a value of less than 60% is reached after 24 months, there is a defect. The service life of the battery can be up to 10 years if it is handled carefully.

What is the range of the battery?

The range of the batteries depends on factors such as the travelling distance, riding style, topography, battery temperature and the total weight of the vehicle.

The 36V battery has a range of 20-40 kilometers and a charging time of 6 hours.
The 48V battery has a range of 80-100 kilometers and a charging time of 6 hours.

How do I store my battery correctly?

If you own an eCARLA, you should pay special attention to the battery during longer breaks in use. If a Li-ion battery is not used for a long time, it is recommended to store it at a temperature of 15-20°C and a charge level of 40-80%. This is especially important in the winter months, when bicycles are usually stored in a garage, where temperatures are very cold. An incorrectly stored battery can under certain circumstances lose a lot of capacity after just a few charging cycles and even fail completely.

Can I buy an electric CARLA outside the EU?

Due to the unclear legal situation, we currently do not sell electrically supported trailers outside the EU.  The UK is excluded from this rule.

This means that currently no eCARLAs are sold in the USA, Canada, Australia and New Zealand. This also applies to Switzerland.

Special features outside the EU

Can I buy an electric CARLA outside the EU?

Due to the unclear legal situation, we currently do not sell electrically supported trailers outside the EU.  The UK is excluded from this rule.

This means that currently no eCARLAs are sold in the USA, Canada, Australia and New Zealand. This also applies to Switzerland.

Can I get a CARLA in my individual color?

Your CARLA can be individually powder coated in your desired color. Please indicate your desired color in your order with the corresponding RAL code. The individual color selection costs you a small surcharge and takes about 2 weeks longer to deliver.

The effect of the colors in RAL codes may vary slightly. When ordering a CARLA in the color of your choice, an exchange due to color deviations is excluded. Outside of the EU we offer yellow and black trailers only!

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